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Banking

Banking

Digitisation, integration and artificial intelligence, changing customer needs and disruptive business models and innovative products from fintech and bigtech are keeping banks busy. Current models must be questioned and strategies need to be aligned with the new requirements and technologies, such as innovative payment solutions. Offerings, communication and business models must be adapted to new customer needs. At the same time, it is important to increase the added value in operations and customer care and to improve customer experience. A high performance organisation from hpo creates the strategic and organisational foundation to master these challenges.

How we can help

  • Sharpen strategy and align it with customer needs and core competencies
  • Question existing business models and develop new ones
  • Establish end-to-end processes, simplify and accelerate digital transformation
  • Increase efficiency, quality and performance and reduce costs through holistic organisational design
  • Improve customer experience

  • Drive operational excellence

  • Establish effective risk management

  • Optimise control

  • Ensure compliance

  • Ensure success of strategic realignment or transformation through participative solution development and implementation

Publications and cases

Shaping transformations to become an adaptable high performance organisation
04/24 - Spotlight

Shaping transformations to become an adaptable high performance organisation

Geopolitical conditions, economic fluctuations, new customer needs, and social requirements or technologies require companies to constantly improve or even reinvent themselves.
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How to increase transparency for strategic decisions
01/21 - Practical Case

How to increase transparency for strategic decisions

Today in Switzerland, 21 billions of passenger kilometres yearly are travelled by rail, further growth is to be expected. hpo supported a Swiss rail company in developing a transparent basis for a strategic decision regarding the outsourcing of a specific value creation stage.
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From farming to hunting: CI in retailbanking
09/20 - Spotlight

From farming to hunting: CI in retailbanking

Digitisation and changing customer expectations urge retail banks to question their organisation. Customer Intelligence may simplify individual customer care, if the tools are anchored in seamless end-to-end processes.
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How to build a future-proof sales organization in retail banking
05/20 - Practical Case

How to build a future-proof sales organization in retail banking

hpo supported a traditional Swiss financial services provider in reorienting its sales organization to meet increasing demands regarding customer centricity and digitization and to remain marketable in the future.
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Customer orientation in banking: success factors
02/17 - Spotlight

Customer orientation in banking: success factors

Banks are future viable if they put their customers back at the center of their activities – without ifs and buts. By consistently aligning their value proposition, product and service portfolios, processes, and organisational structures, and their employees with the customers.
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How can banks inspire their customers for their services?
02/16 - Practical Case

How can banks inspire their customers for their services?

For many banks, it is a challenge to define target customers in the right way and to consistently focus their value proposition on the respective customer needs. But it is worth it: it enables effective digitization and leads to satisfied customers and higher earnings.
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"With the professional support of hpo's industry and methodology experts, we are well on the way to consistently aligning our offering in the investment business with our customers' needs. The 'top-down-bottom-up' approach recommended by hpo allowed us to put ourselves in the shoes of our target customers with the help of so-called personas and to optimally understand their needs and requirements, translate them and test them efficiently with real people. Thanks to hpo's support, we were able to realise our project goals more quickly."

David Strebel
Head of Business Division Market Services
Thurgauer Kantonalbank

David Strebel Head of Business Division Market Services Thurgauer Kantonalbank

How can we help you?

Jeff Massard
Associate Partner

Email

+41 79 967 84 42

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